LiveChat is an online chat solution that helps you connect with your customers on your website. When using LiveChat, you can see in real time the way visitors behave and approach them on each step of the buying process. This allows you to easily provide instant help and, in result, increase your conversion rates.
LiveChat desktop apps for Mac and Windows
Login to LiveChat immediately as you start your work day. The desktop apps will start automatically when you turn on your PC or Mac. With the built-in desktop notifications, you won’t miss any chats. Perfect for full-time customer service agents.
Stay in touch with customers using mobile LiveChat Apps
Offer fast and personal service even if you are not at your desk. Mobile LiveChat apps for iOS and Android will help you chat with customers wherever you are. If you want to stay mobile during work, these apps are for you.
Message sneak-peek
Everything that customers are typing in is visible in the chat window, even if they don’t send it over. Message sneak-peek allows you to both prepare your answer and discover other problems that normally would go unnoticed.
Canned responses
You don’t have to type in the same answer over and over again. Work smart by creating a canned response: a pre-made answer to a popular question that can be recalled with just a few keystrokes.
Visitor information
LiveChat gives you all the necessary visitor information you need to close a sale or solve a support case, for example visitor’s location.
Delivery Status
LiveChat will tell you and your customers when messages sent in a chat get Delivered and Read.
Ticketing System
LiveChat comes with a built-in online ticketing system. It allows you to handle all your support activities from one place. If a chat can’t be resolved in one touch, agents can escalate it to a ticket to deal with it later.
Ticketing sources
There are several ways you can get tickets in LiveChat. You can create tickets on the fly during a conversation with a customer. If you forgot to create a ticket during a chat, you can always do it later in the archives.
You can also forward your support emails as tickets directly to LiveChat. Additionally, you can use Facebook and Twitter as extra sources of support enquiries.
Ticket reports and analytics
LiveChat automatically keeps track of all your ticket-related activities and presents the data in several reports and analytics. Using these reports, you will be able to tell where you get your tickets, how many of them are solved and if your customers are satisfied after getting their cases solved.
Reports and analytics
Know which parts of your service need improving by using reports available in LiveChat. These built-in analytics will help you keep track of important chat and ticket metrics.
Basic statistics
The bread and butter of the reporting module. This report gives you a rundown of your customer service activities from the last seven days.
Chat reports
Information about the chats you had with your customers.
Ticket reports
Information on the tickets you handled for your customers.
Export
All reports can be stored to a CSV file for all your number-crunching needs.
Security
Your data is safe when using LiveChat. Every connection to LiveChat is encrypted. No matter if it’s the agent logging in or a visitor starting a chat, the exchanged data is always secure.
Encryption
Each connection to LiveChat is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat window on your website.
2-step Verification
When using your Google Account to log in to LiveChat, you can use its 2-step verification process to make it even more secure.
